Business Process Redesign (BPR)
What it is
Also known as Business Process Reengineering, BPR is a radical redesign of an existing process for the purpose of achieving major improvements in performance and/or cost effectiveness.
What results can I expect?
When properly implemented, BPR will result in major improvements in:
- Lead time (time from start of process to completion)
- Work reduction
- Increased throughput (capacity to handle more work)
- Improved quality / reduced rework
- Improved customer satisfaction
How do I know if it will help me?
If your are satisfied with the performance or cost effectiveness of your current process, BPR may be approach to use. Examples might be:
- Process has a high defect or rework rate
- Process no longer works satisfactorily
- Process must handle more volume or functions than it can handle
- Process takes too long or is too costly
How does it work?
BPR takes a detailed look at each of the steps needed to perform the process, utilizing the expertise of the people actually doing the work. By mapping out the process, a few "value added" steps are identified, which absolutely essential to accomplish the work. A new process is then designed, focusing on performing the "value added" steps while eliminating as many of the other steps.
If done wrong, BPR will not only fail to achieve the needed results, but can cripple the organization. Some of the common mistakes include:
- Failure to include people doing the process
- Redesign driven too hard by people who don't do the work (such as Information Technology)
- Failure to adequately test the new process before "going live"
- Redesign for the purpose of eliminating people
The EurekaResults difference
Our approach to BPR melds some of the best western thinking with the powerful lean approaches found in the Toyota Production System. This approach is available in a one week Kaizen Breakthrough Event format.
- Order entry process
- Payroll processing
- Engineering change process
Process Mapping : How to Reengineer Your Business Processes by V. Daniel Hunt, Daniel V. Hunt
Best Practices in Reengineering: What Works and What Doesn't in the Reengineering Process by David K. Carr, Henry J. Johansson